Responsible Gambling at Lucky Circus

At Lucky Circus, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment, never a way to make money or escape personal problems. This page outlines the tools, resources, and support available to help you stay in control of your gambling activity.

Our Commitment to Responsible Gambling

Lucky Circus takes responsible gambling seriously. We comply with all applicable regulations governing online gambling in New Zealand and continuously work to promote safer gambling practices. Our team is trained to identify signs of problem gambling and to assist players who may need support.

Know the Signs of Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:

• Spend more money or time gambling than you can afford
• Find it difficult to stop or cut back on gambling
• Gamble to escape stress, anxiety, or depression
• Lie to family or friends about how much you gamble
• Borrow money or sell possessions to fund gambling
• Feel restless or irritable when trying to reduce gambling
• Chase losses by continuing to gamble after losing money
• Neglect work, family, or personal responsibilities due to gambling

If any of these signs apply to you, we strongly encourage you to use the tools available on our platform and to seek professional help.

Responsible Gambling Tools at Lucky Circus

We provide a range of tools to help you manage your gambling activity. You can access all of these features directly from your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period.

Loss Limits

Define the maximum amount you are willing to lose over a set period. This helps you stay within your budget and avoid chasing losses.

Session Time Limits

Set a maximum duration for your gaming sessions. Once your time limit is reached, you will be automatically logged out of your account.

Reality Checks

Enable regular on-screen reminders that show how long you have been playing and how much you have spent during your current session.

Cool-Off Period

Take a short break from gambling by activating a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to log in or place bets.

Self-Exclusion

If you feel you need a longer break, you can self-exclude from Lucky Circus for a period of 6 months, 1 year, 2 years, or permanently. During self-exclusion, your account will be suspended and you will not receive any promotional communications from us. To request self-exclusion, contact our support team at [email protected] or use the self-exclusion option in your account settings.

Protecting Minors

Lucky Circus strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If you share a device with minors, we recommend using parental control software to prevent access to gambling websites.

Recommended parental control tools include:

• Gamban — blocks gambling websites and apps across all devices
• BetFilter — comprehensive gambling blocking software
• Net Nanny — parental control and content filtering software

Support Organisations in New Zealand

If you or someone you know is struggling with gambling, free and confidential help is available in New Zealand. We encourage you to reach out to the following organisations:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides free counselling, support, and education services across New Zealand.

• Website: www.pgf.nz
• Helpline: 0800 664 262 (available 24/7)

Gambling Helpline New Zealand

A free, confidential helpline available around the clock for anyone affected by gambling harm.

• Website: www.gamblinghelpline.co.nz
• Phone: 0800 654 655 (available 24/7)
• Text: 8006

Lifeline New Zealand

Provides crisis support and mental health assistance for those experiencing distress related to gambling or other issues.

• Website: www.lifeline.org.nz
• Phone: 0800 543 354 (available 24/7)

Gamblers Anonymous New Zealand

A fellowship of men and women who share their experience, strength, and hope to help each other recover from gambling problems.

• Website: www.gamblersanonymous.org.nz

Tips for Gambling Responsibly

• Set a budget before you start playing and stick to it
• Only gamble with money you can afford to lose
• Treat gambling as entertainment, not as a source of income
• Take regular breaks and do not gamble for extended periods
• Do not gamble when you are upset, stressed, or under the influence of alcohol
• Balance gambling with other leisure activities
• Never chase your losses
• Keep track of the time and money you spend gambling

Contact Our Responsible Gambling Team

If you have any questions about responsible gambling tools, need help setting limits, or wish to self-exclude, our dedicated support team is available to assist you.

• Email: [email protected]
• Live Chat: Available on our website 24/7

We are here to help. Your wellbeing is our priority.

Last updated: June 2026